1. Where is my order?

At time of check out you will receive an order confirmation email

You will receive another email once your order has shipped containing Tracking information to track the package

2. Where is the order ship from?

Orders are shipped from our warehouse in United States.

3. I haven't receive my order confirmation email, has my order been confirmed?

If you haven't receive your confirmation email within 1 day of placing your order, we recommend checking your junk email folder and reach out to us at customercare@rafinesque.com

4. Can I modify or cancel my order?

You may contact us as soon as possible through our contact form.

5. What is Pre-Order ?

Pre-orders are items that is not immediately available for shipment, but you may have access to our new collection early, please note the actual shipping date may vary.